Payment & Delivery

Samples:

For available samples, the sample is free, you will pay the cost of shipping the sample to the address you specify. Samples will be shipped within 3-5 business days, except Sundays and local holidays.

For custom samples, you must pay for the sample and shipping costs to your designated destination. (note: sample cost will vary according to requirements and difficulty level of the product) The sample fee will be refunded upon placing the order.

Payment:

The buyer’s Payment T/T 50% in advance, 50% T/T upon receipt of the copy of shipping documents (Bill of lading) within 3 days. The buyer can also issue a Letter of credit at sight (L/C at sight) for an amount equivalent to 100% of the contract.

Delivery:

  • Delivery terms: FOB, CFR, CIF, DDP… (based Incoterms® 2020 – ICC)
  • Our port of loading: Ho Chi Minh, Haiphong port, Vietnam
  • Lead time: 10-45 days as the quantity of orders.
  • Delivery time: as the shipping line
  • Documents include Bill of lading, Invoice, Packing list, Certificate of origin (if any), Phytosanitary certificate, and Fumigation certificate.

Refund and Returns Policy

To be eligible for a return, the product is defective/broken/damaged/torn for which the reason comes from us.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us at [email protected] for questions related to refunds and returns.